Frequently Asked Questions

Questions

  1. How do you use my personal information?
  2. Will my doctor approve?
  3. My pain comes and goes but it doesn’t hurt now… should I still attend my appointment?
  4. Who can be treated?
  5. Is treatment suitable even though I have had previous surgery? 

  6. Is treatment suitable during pregnancy?
  7. How soon will I feel better?
  8. How many sessions will I need?
  9. How long will I have to wait for an appointment?
  10. Is treatment safe?

How do you use my personal information?

Our Data Protection Policy Statement:

When you supply your personal details to this clinic they are stored and processed for 4 reasons:

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored:

– on paper, in lockable filing cabinets, in offices which are always locked and alarmed out of working hours.

– electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.

– on our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • The medical records service who store and process our files.
  • Your practitioner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders and manage finances related to appointments.
  • Other administrative staff, such as our bookkeeper. Administrative staff will not have access to your medical notes, just your essential contact details.
  • We also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server.
  • From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

If you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Kay Pearce, North End Clinic, 285 London Rd, Portsmouth, Hants PO2 9HE. 023 9265 4758

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

 

Will my doctor approve?

Increasingly, GPs are recognising chiropractic as an effective treatment of musculoskeletal disorders. You do not need a GPs referral to visit a chiropractor, although some may recommend patients for chiropractic care.

My pain comes and goes but it doesn’t hurt now… should I still attend my appointment?

The site of pain is often felt away from the source of the problem, therefore just because your pain is not there, it does not mean the underlying problem has gone, especially if your pain is intermittent. Chiropractors are trained to identify the source of the problem through palpation (using hands to examine the body) and orthopaedic testing, irrespective of your pain being present.

Who can be treated?

Everyone from babies to older populations can benefit from chiropractic treatment. Children are treated in the presence of a parent or guardian, whilst due care is taken with elderly patients. Underlying musculoskeletal conditions and medication can affect what treatment is appropriate so it is important to provide as much information as possible at your initial consultation.

Is treatment suitable even though I have had previous surgery? 


Of course this depends on the surgery, but in most cases the answer is yes. Ensure that you state any surgery you have had on your new patient questionnaire and when your chiropractor asks you about your past medical history. Your chiropractor will discuss any questions or concerns with you before you receive any treatment.

Is treatment suitable during pregnancy?

Back pain is very common during pregnancy. With modified treatment positions it is both safe and effective to have chiropractic treatment throughout the term of your pregnancy, making it more comfortable and enjoyable.

How soon will I feel better?

Many patients report feeling more mobile and a sense of increased well-being immediately after treatment. There are exceptions and it is possible that your pain will ‘get worse before it gets better’. If chiropractic care is going to be successful for you, you should expect to start feeling improvement within a few weeks.

How many sessions will I need?

The frequency and duration of treatments depend on you, your condition and how it responds to treatment. Typically a course of treatment will start with an intensive phase, generally twice a week for 2 – 4 weeks.

The second phase of treatment is much less intensive and is used to establish how long the effects of a treatment last whilst undergoing the stresses and strains of your daily lifestyle.

Chiropractors do not ‘cure’ back pain. Although they treat and can eliminate the source of your pain, the underlying cause and contributing factors often remain, and maintenance chiropractic care is advised in order to prevent a relapse.

How long will I have to wait for an appointment?

At North End Chiropractic Clinic we strive to ensure same-day appointments can be offered, as well as offering appointments later in the day. Where a same-day appointment cannot be arranged we will do our utmost to see you as soon as possible, usually next day.

Is treatment safe?

Chiropractic is remarkably safe when carried out by a suitably qualified practitioner. Your chiropractor will, of course discuss any risks of your treatment with you, and will be happy answer any questions or concerns you have.